Sales Specialist

Job Description/Responsibilities

Join a team that is on the frontline in transforming the Construction/Build industry.  The role responsibilities as Sales Specialist includes prospecting, meeting, presenting to target firms, contacts.  Manage opportunities within a CRM platform, assist territory sales representatives within sales stages for the product category — managed network services. Meet target goals/quotas with sales activities. 

Your first week of employment will be comprised of RPG Orientation, Sales Training, CRM Training, and Sales Presentation preparation.

After the initial week, expectations will be to make daily phone calls from existing and new lists of prospects to establish a minimum of:

• • 70 new opportunity calls per week
  • 4 new opportunity meetings per week (in person or via Microsoft Teams)
  • 4 proposals per week
  • 2 demos per month

RPG’s Marketing Department will assist in providing prospect lists.

Qualifications/Skills

This position requires extremely good communication skills, and an extroverted personality.  You must be well organized, well appointed, perceptive and a quick thinker.

Two Sales Specialists are needed:

• Managed Network Sales Specialist: Knowledge of IT Networks with certification(s) desired
• 3D Laser Scanning Sales Specialist: Knowledge of Leica 3D Laser Scanners, Leica Cyclone software suite, and Autodesk Revit and Navisworks is a plus

Education/Background

A college degree is preferred, but not required. Sales/Marketing and Printer or Copier industry experience is preferred but not required. Training is required.

Service Technician – MD &VA Territories

Job Description & Responsibilities

Job Objective: To analyze, evaluate, and repair printing and scanning equipment and operating systems as specified and trained by authorized manufacturers or trained RPG personnel.

This position will support our clients in the Southern Virginia area covering Woodbridge through Richmond. Analyzes malfunctions in Hewlett Packard, Xerox, KIP, and Oce equipment. Replaces or repairs defective components, utilizing knowledge of equipment operation and repair: Examines and tests equipment to determine nature and probable cause of malfunction. Removes and replaces defective electronic, electrical, mechanical components, such as circuit boards, wiring, switches, fusers, motors, rollers, gears, and belts/assemblies using hand tools and following drawings and manufacturer’s manuals. Tightens or replaces loose connections and fittings, and performs related repairs. Adjusts equipment to manufacturer’s specifications using hand tools and measuring instruments. Test operates equipment to ensure that defects have been corrected.

Examples of Duties

• • • Perform warranty, repair, preventive maintenance, and site survey service calls on all equipment as needed
    • Support and assist other technicians in diagnosing and troubleshooting problems
    • Support and assist sales representatives with technical advice
    • Deliver, install, move, and configure equipment
    • Assist customers with telephone support
    • As directed, pre-call customers with service issues to perform telephone diagnostics, and provide an ETA
    • Maintain ones vehicle service parts inventory in an organized fashion.
    • Perform parts inventory audits as directed
    • When assigned a company vehicle, monitor vehicle service needs to assure optimum performance of the vehicle
    • Process and update dispatched calls/elevate to customer service if necessary
    • Return all repairable or returnable parts to the shop on a timely basis
    • Place RPG equipment labels on all machines potentially serviced by RPG
    • Identify opportunities for equipment supplies, service, and sales leads
    • Remain current with all manufacturer’s technical information, and bulletins

Employment Standards

Copier or printer service experience is preferred. Experience in the servicing of Hewlett Packard, Xerox, KIP and Océ Plotters; or,

A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Additional Requirements: Possession of a valid Class C Driver’s License.

Knowledge of simple mechanical parts and operation of Hewlett Packard, Xerox, KIP and Océ equipment is preferred.

Job Type: Full-time based in Arlington, VA

Accounts Receivable Clerk

Job Description & Responsibilities

We are looking for a detail-oriented individual with a minimum of 3 years Account Receivable and Collection experience. The candidate must have knowledge of general accounting principles and be proficient with Microsoft Excel. 

• • • Daily credit card processing
    • Check and cash receipts
    • Petty cash maintenance and reconciliation
    • Processing new customer applications
    • Run credit checks
    • New customer creation and customer database maintenance
    • Auditing new customer creations from other users
    • Customer account inquiries
    • W9 requests
    • Audit sales tax exemption yearly
    • Overall collections activities
    • Escalate to collections agency when applicable
    • Audit and compliance of current business registrations
    • Complete new certifications and registrations
    • Renewals

Qualifications & Skills

• • • Solid understanding of basic accounting principles, fair credit practices and collection regulations
    • Proven ability to calculate, post and manage accounting figures and financial records
    • Data entry skills along with a knack for numbers
    • Hands-on experience in operating spreadsheets and accounting software

Education & Background

• • • High school diploma, BS degree in Finance, Accounting, or Business Administration
    • Experience with E-Automate is a plus

Customer Service Representative

Job Description & Responsibilities

We are hiring a Customer Service Representative to manage customer queries. You will also be asked to process orders, modifications, and escalate issues across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and be computer savvy.

• • • Maintaining a positive, empathetic, and professional attitude toward customers at all times
    • Responding promptly to customer inquiries
    • Communicating with customers and employees through various channels.
    • Acknowledging and resolving customer complaints
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests
    • Keeping records of customer interactions, transactions, comments, and complaints in our ERP software
    • Communicating and coordinating with colleagues, as necessary
    • Providing feedback on the efficiency of the customer service process

Qualifications & Skills

• • • This position requires good communication skills and a pleasant personality.
    • You must be well organized and well versed in Microsoft Office software.
    • You must have experience working with customer support.

Education & Background

• • • High school diploma, general education degree or equivalent