Production Operator

Examples of Duties

• • • Operate a variety of high-speed digital B&W and color multifunction equipment (Scan/Email/Print/Copying/Plotting). Utilizing binding & mounting equipment onsite.
    • Manipulate a variety of software, digital format files, and documents to prepare them for production; determine paper types, weights, finishes and sizes.
    • Provide quality reproduction of all materials submitted by customer via electronic requests, including binding, hole punching, stapling, drilling, mounting and trimming.
    • Provide technical direction and support to clients; lift and carry supplies, printed materials, and bulk paper. Ability to lift up to 30 pounds.
    • Available to work after hours or weekend if required by specific projects.
    • Troubleshoot and maintain equipment by performing preventative maintenance when needed.
    • Notify proper service company to fix/resolve issues with equipment when needed in a timely manner.
    • Effectively coordinate priorities of various production functions simultaneously; follow strict production timelines.
    • Exercise a high degree of judgment and utilize various strategies regarding project development and the production process.
    • Knowledge of Adobe Acrobat, Microsoft Office and Autodesk software.
    • Must be enthusiastic, motivated, reliable, have a positive attitude, strong work-ethic, ability to multitask and excellent written and oral communication skills.
    • Establish and maintain cooperative working relationships with staff and clients.
    • Notify management of product discrepancies, equipment malfunctions, inventory levels, etc.
    • Maintain a clean, orderly and safe work area.
    • Perform other tasks that contribute to the benefit of the company, customers and coworkers.

Applicant must be a U.S. Citizen.

Warehouse Clerk/Delivery Driver – Part Time

Job Objective: To complete deliveries to customers efficiently, consistently, and accurately while maintaining a high level of customer service.

Order Fulfillment

• • • Deliver equipment, supplies, and printing orders to customers
    • Pickup returns from customers
    • Pick, package, and ship supply orders as needed

Warehouse Management

• • • Load and unload delivery trucks
    • Operate forklift
    • Dispose of packing materials as needed
    • Empty trash containers from warehouse as needed
    • Pickup supply orders from vendors

Equipment Installation

• • • Assist service department in equipment deliveries
    • Maintain equipment and shipping materials – blankets, straps, etc.

Vehicle Maintenance:

• • • Schedule delivery vehicle maintenance via Warehouse Manager, keep maintenance records, and deliver/pickup vehicles for service
    • Maintain cleanliness and appearance of delivery vehicles
    • Keep in-vehicle tools and supplies organized

Employment Standards:

• • • Must have at least one year of experience
    • Possession of a valid MD/VA/DC/PA Class C Driver’s License
    • Current USDOT Card and clean driving record are a must
    • Must be able to pass a background investigation
    • Ability to lift up to 50 lbs

Ability to follow oral and written instructions.

Service Technician – VA

Job Description & Responsibilities

Job Objective: To analyze, evaluate, and repair printing and scanning equipment and operating systems as specified and trained by authorized manufacturers or trained RPG personnel.

This position will support our clients in the Southern Virginia area covering Woodbridge through Richmond. Analyzes malfunctions in Hewlett Packard, Xerox, KIP, and Oce equipment. Replaces or repairs defective components, utilizing knowledge of equipment operation and repair: Examines and tests equipment to determine nature and probable cause of malfunction. Removes and replaces defective electronic, electrical, mechanical components, such as circuit boards, wiring, switches, fusers, motors, rollers, gears, and belts/assemblies using hand tools and following drawings and manufacturer’s manuals. Tightens or replaces loose connections and fittings, and performs related repairs. Adjusts equipment to manufacturer’s specifications using hand tools and measuring instruments. Test operates equipment to ensure that defects have been corrected.

Examples of Duties

• • • Perform warranty, repair, preventive maintenance, and site survey service calls on all equipment as needed
    • Support and assist other technicians in diagnosing and troubleshooting problems
    • Support and assist sales representatives with technical advice
    • Deliver, install, move, and configure equipment
    • Assist customers with telephone support
    • As directed, pre-call customers with service issues to perform telephone diagnostics, and provide an ETA
    • Maintain ones vehicle service parts inventory in an organized fashion.
    • Perform parts inventory audits as directed
    • When assigned a company vehicle, monitor vehicle service needs to assure optimum performance of the vehicle
    • Process and update dispatched calls/elevate to customer service if necessary
    • Return all repairable or returnable parts to the shop on a timely basis
    • Place RPG equipment labels on all machines potentially serviced by RPG
    • Identify opportunities for equipment supplies, service, and sales leads
    • Remain current with all manufacturer’s technical information, and bulletins

Employment Standards

Two years of experience in the servicing of Hewlett Packard, Xerox, KIP and Océ Plotters; or,

A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Additional Requirements: Possession of a valid MD/VA Class C Driver’s License.

Knowledge of simple mechanical parts and operation of Hewlett Packard, Xerox, KIP and Océ equipment.

Job Type: Full-time