Print Operator

Job Description & Responsibilities

• Meet and greet all incoming visitors

• Handle all print production requests

• Handle walk-up supply order requests

• Organize and maintain office areas

• Maintain printing and office supply inventory

• Order break room and janitorial supplies

• Coordinate all facilities maintenance

• Produce and maintain merchandising signage for showroom areas

Qualifications & Skills

• Excellent time management skills

• Proven experience as an Office Manager, Front Office Manager or Administrative Assistant

• Knowledge in MS Office (MS Word, Excel and Outlook in particular)

• Hands on experience with office equipment (e.g. printers and fax machines)

• Attention to detail

Education & Background

A college degree is preferred, but not required.

Service Technician – VA

Job Description & Responsibilities

Job Objective: To analyze, evaluate, and repair printing and scanning equipment and operating systems as specified and trained by authorized manufacturers or trained RPG personnel.

This position will support our clients in the Southern Virginia area covering Woodbridge through Richmond. Analyzes malfunctions in Hewlett Packard, Xerox, KIP, and Oce equipment. Replaces or repairs defective components, utilizing knowledge of equipment operation and repair: Examines and tests equipment to determine nature and probable cause of malfunction. Removes and replaces defective electronic, electrical, mechanical components, such as circuit boards, wiring, switches, fusers, motors, rollers, gears, and belts/assemblies using hand tools and following drawings and manufacturer’s manuals. Tightens or replaces loose connections and fittings, and performs related repairs. Adjusts equipment to manufacturer’s specifications using hand tools and measuring instruments. Test operates equipment to ensure that defects have been corrected.

Examples of Duties

• Perform warranty, repair, preventive maintenance, and site survey service calls on all equipment as needed

• Support and assist other technicians in diagnosing and troubleshooting problems

• Support and assist sales representatives with technical advice

• Deliver, install, move, and configure equipment

• Assist customers with telephone support

• As directed, pre-call customers with service issues to perform telephone diagnostics, and provide an ETA

• Maintain ones vehicle service parts inventory in an organized fashion.

• Perform parts inventory audits as directed

• When assigned a company vehicle, monitor vehicle service needs to assure optimum performance of the vehicle

• Process and update dispatched calls/elevate to customer service if necessary

• Return all repairable or returnable parts to the shop on a timely basis

• Place RPG equipment labels on all machines potentially serviced by RPG

• Identify opportunities for equipment supplies, service, and sales leads

• Remain current with all manufacturer’s technical information, and bulletins

Employment Standards

Two years of experience in the servicing of Hewlett Packard, Xerox, KIP and Océ Plotters; or,

A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Additional Requirements: Possession of a valid MD/VA Class C Driver’s License.

Knowledge of: simple mechanical parts and operation of Hewlett Packard, Xerox, KIP and Océ equipment.

Job Type: Full-time