Terms & Conditions

Acceptance Of Terms

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

By creating a password, you agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any security breach or unauthorized use of your account.

Shipping Policy

• All orders are processed within 2 business days.
• Shipping charges for your order will be calculated and displayed at checkout.
• RPG is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• RPG is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns

• A Return Authorization (RA) Number is necessary for all returns. RPG Squarefoot Solutions will not issue an RA Number more than 30 days after the original ship date. We reserve the right to charge a 20% restocking fee where applicable.
• The RA Number will expire within 15 days of issuance. RA Numbers are non-renewable.
• All approved returns must be unopened and in their original packaging.
• Return shipping charges are the sole responsibility of the customer. Customer shipping costs are non-refundable. Shipping costs to return an item, even an item that qualified for a special free shipping offer, are the customer’s responsibility.
• Returns of defective and mis-picked parts, and some hardware, are limited to exchanges only. Some defective hardware covered by the manufacturer’s warranty must be handled directly through the respective manufacturer.
• All sales are final on special order items, equipment, and apparel (no returns, exchanges, or refunds).
• Refunds will be issued in the same form of payment originally used for purchase within 3 to 4 weeks of our receipt of your return.

Links To Other Websites

Our Service may contain links to third-party websites or services that RPG Squarefoot Solutions does not own or control.

RPG Squarefoot Solutions has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that RPG Squarefoot Solutions shall not be responsible or liable, directly or indirectly, for any damage or loss in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Limitation Of Liability

To the fullest extent permitted by law, in no event shall Reprographic Products Group, Inc., its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, or goodwill, arising out of or related to your access to or use of, or inability to access or use, the Service, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for any claim arising out of or related to these Terms or the Service shall not exceed the amount you paid to RPG for the products or services giving rise to the claim.

If you have a separate signed agreement with RPG — such as an equipment lease, rental agreement, service or maintenance contract, or a government order or contract, including orders under RPG’s GSA Multiple Award Schedule contract — the terms of that agreement govern, and control over these Terms to the extent they conflict. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in the State of Maryland, and you consent to the personal jurisdiction of those courts.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Changes To These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. We will determine what constitutes a material change at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to the revised terms. If you do not agree to the new terms, please stop using the Service.

See also our Privacy Policy.

Contact RPG

If you have any questions about our Terms & Conditions, please contact us at info@rpg.com or (800) 521-6319.