Careers

Grow your career at RPG! RPG’s success is a direct reflection of our talented and driven team members. We’re continually looking to grow and expand our team. If you’re interested in becoming a part of our team, take a look at our opportunities and connect with us today.

We are now actively recruiting for the following positions: Service Technician, CAD Specialist, Reality Capture Specialist, and RPG CompleteIT Managed Network Sales Specialist.

Service Technician *NOW HIRING*

Job Objective: To analyze, evaluate, and repair printing and scanning equipment and operating systems as specified and trained by authorized manufacturers or trained RPG personnel.

Job Description/Responsibilities: Analyzes malfunctions in Xerox, KIP, Oce, and Hewlett Packard equipment. Replaces or repairs defective components, utilizing knowledge of equipment operation and repair: Examines and tests equipment to determine nature and probable cause of malfunction. Removes and replaces defective electronic, electrical, mechanical components, such as circuit boards, wiring, switches, fusers, motors, rollers, gears, and belts/assemblies using hand tools and following drawings and manufacturer’s manuals. Tightens or replaces loose connections and fittings, and performs related repairs. Adjusts equipment to manufacturer’s specifications using hand tools and measuring instruments. Test operates equipment to ensure that defects have been corrected.

Examples of Duties:
• Perform warranty, repair, preventive maintenance, and site survey service calls on all equipment as needed
• Support and assist other technicians in diagnosing and troubleshooting problems
• Support and assist sales representatives with technical advice
• Deliver, install, move, and configure equipment
• Assist customers with telephone support
• As directed, pre-call customers with service issues to perform telephone diagnostics, and provide an ETA
• Maintain ones vehicle service parts inventory in an organized fashion
• Perform parts inventory audits as directed
• When assigned a company vehicle, monitor vehicle service needs to assure optimum performance of the vehicle
• Process and update dispatched calls/elevate to customer service if necessary
• Return all repairable or returnable parts to the shop on a timely basis
• Place RPG equipment labels on all machines potentially serviced by RPG
• Identify opportunities for equipment supplies, service, and sales leads
• Remain current with all manufacturer’s technical information, and bulletins

RPG CompleteIT Managed Network Sales Specialist *NOW HIRING*

Description/Responsibilities: This position requires calling and visiting existing customers, as well as cold calling and meeting prospective customers. You will provide information and ask questions in a consultative discussion to discover appropriate opportunities for which RPG can provide applicable virtualized managed network services. Contract pricing is to be within RPG desired margins. Any special pricing will be approved by appropriate RPG management and may effect commissions. All pertinent information will be entered into the CRM by you.The first week will be comprised of RPG Orientation, Sales Training, CRM Training, and Sales Presentation preparation.

After the initial week, expectations will be to make daily phone calls from existing and new lists of prospects to establish a minimum of:
• 70 new opportunity calls per week
• 4 new opportunity meetings per week (in person or via GotoMeeting)
• 4 proposals per week
• 2 demos per month

RPG Marketing will assist in providing prospect lists.

Qualifications/Skills: This position requires extremely good communication skills, and an extroverted personality. You must be well organized, well appointed, perceptive and a quick thinker. Documentation of call information in CRM must be precise and detailed. Knowledge of Autodesk products is a plus.

Education/Background: A college degree is preferred, but not required. A minimum of two years sales/marketing experience and/or training is required.

CAD Specialist *NOW HIRING*

Responsibilities:  Maintaining quality standards for all Professional Services production; ensuring a high customer satisfaction level.

Examples of Duties:
• Perform 3D laser scanning services
• Perform drone site scanning services
• Perform wide format and small format scanning and printing services
• Perform mounting, lamination, and edge trim services
• Perform binding and finishing services
• Keep job log and prioritize orders according to deadline and runtime
• Perform customer price quotes
• Generate invoices and monthly billing
• Assist customers at front counter and over the phone
• Maintain proper inventory of supplies
• Ensure scanning and printing equipment is maintained on a regular basis
• Perform Meter Reads
• Work afterhours if necessary
• QC orders to insure quality standards are met and correct order fulfillment
• Any and all duties contributing to the well-being of the company

Employment Standards:
1. Two to Five years of experience in digital scanning and print production
2. Proficient on a PC and wide range of software applications
3. Experienced in the use of Adobe software, AutoCAD, Microsoft Word and Excel
4. Experience using Xerox and HP equipment and associated printing software
5. A combination of training, education, and experience that is equivalent to the
employment standard listed above and that provides the required knowledge and abilities
6. Management experience preferred but not required
7. Ability to obtain security clearance is required

Ability to: follow oral and written instructions

Reality Capture Specialist *NOW HIRING*

Responsibilities: Performs pre- and post-sales production of 3D scanning and post-processing. Responsible for maintaining quality standards for all departmental production work; ensuring a high customer satisfaction level.

Examples of Duties:
• Perform 3D scanning and post-processing services in the office and at jobsites
• Perform customer training
• Prepare price quotations and project reports
• Maintain proper inventory of 3D equipment and supplies
• Ensure equipment is maintained on a regular basis
• Inspect orders to ensure quality standards are met
• Keep job log and prioritize orders according to deadline and runtime
• Work after hours if necessary, to complete deadlines
• Any and all duties contributing to the well-being of the company

Employment Standards:
1. One to Two of experience with CAD and 3D scanning.
2. Proficient on a PC and wide range of software applications.
3. Experienced in the use of AutoDesk Revit, AutoCAD, or NavisWorks
4. A combination of training, education, and experience that is equivalent to the
employment standard listed above and that provides the required knowledge and abilities.

Ability to: follow oral and written instructions

Service Coordinator

Job Objective: Coordinates activities of service department for maintenance and repair services.

Coordination Duties:
• Coordinate automated dispatch schedule of technicians ie: prioritization
• Communicate with service techs concerning call routing, priorities, parts needed, etc.
• Close / invoice service calls.
• Calculate Performance Metrics for Department and Technicians
• Manages service department technical documentation
• Manage training and certificate levels of Technicians, including scheduling
Technical Support:
• Serve as first line technical support for technicians.
• Serve as interface between technicians and vendor’s technical support staff.
• Organize and disseminate technical updates from vendors to technicians.
• Provide phone and remote technical support to customers.
• Provide or manage technical support for in-house print shop needs.
• Finds third party vendors for parts
• Maintain technician certifications

Business Growth:
• Forward sales leads generated by technicians to Marketing.
• Look for ways to increase market share & grow customer base.

Company Resources:
• Track used equipment inventory, including accessories, by model and serial number and update listing
• Track time and materials expended to refurbish used equipment for resale

Marketing Coordinator

Job Objective: Create, maintain, organize and coordinate development of marketing collateral material for products and services, and promotional campaigns.

Duties:

  • Maintain, organize and grow marketing subscription lists. Create goal oriented campaign workflows.
  • Conduct automated scheduled campaigns. Systematize product/service launch marketing.
  • Manage website updates, changes with graphic and developer vendors. Work with departments to list specials, featured items on ecommerce site.
  • Contribute, develop content for social media campaigns. Work with SEO vendor to optimize PPC and
  • Google Adword advertising and inbound marketing leads
  • Create, write or share content for business or product related blogs, case studies or white papers
  • Create and update web based video sales demonstrations, materials
  • Leverage manufacturer marketing content/collateral for sales support and marketing initiatives
  • Schedule, manage and design trade show exhibits
  • Promote brand consistency for organization
  • Research and implement marketing platform options ie: automated campaigns, email blast platform, content vendor, graphic design sources
  • Promote products and firm profile via PR promotions – local media outlets, trade appropriate organizations

Warehouse Manager

Job Objective: To ensure safe receipt, storage and dispatch of goods. Responsible for all warehouse activities, guaranteeing they are coordinated with one means to an end – efficiency.

Duties:

  • Delivery and receipt of shipments.
  • Receiving (physical and E-Automate software)
  • Physical Stocking (warehouse only)
  • EOM inventory count and adjustments (supplies)
  • Pulling inventory for delivery/technicians
  • Equipment Installations
  • Scheduling prep-work needed
  • Scheduling install dates with customers
  • Handling shipments (UPS/FedEx)
  • Maintain integrity of the warehouse including: Supplies, Parts, and Equipment
  • Grounds and building maintenance
  • Delivery Vehicle maintenance
  • Update delivery log on Sharepoint