Terms & Conditions

A Return Authorization (RA) Number is required on all returns. The RA Number can only be issued within 30 days of the original ship date. We reserve the right to charge a 20% re-stocking fee where applicable.

Merchandise must be returned within 15 days of the issuance of the RA Number at which time the RA Number expires. RA Numbers are non-renewable.

All approved returns must be unopened and in their original packaging.

Return shipping charges are the sole responsibility of the customer. Customer shipping costs are non-refundable. Shipping costs to return an item, even an item that qualified for a special free shipping offer, are the customer’s responsibility.

Returns of defective and mis-picked parts, and some hardware, are limited to exchanges only. Some defective hardware covered by the manufacturer’s warranty must be handled directly through the respective manufacturer.

All sales are final on special ordered items, equipment, and apparel (no returns, exchanges or refunds).

Refunds will be issued in the same form of payment originally used for purchase within 3 to 4 weeks of our receipt of your return.

Contact RPG

If you have any questions about our Terms & Conditions, please feel free to contact us via info@rpg.com or  (800) 521-6319.